Full Ecommerce Audits

Good reasons for a full ecommerce audit

There are several main reasons why a thorough audit of an ecommerce site would be hugely beneficial.

If your shop site is not achieving the level of sales you expected or previously had - there could be a series of underlying problems that have gone unnoticed. Don't rely on customers to report problems to you, they may simply be going elsewhere. An audit will provide a thorough review of the site to find all issues relating to browsing, finding and purchasing products or services.

If you have recently upgraded your ecommerce site software and your sales or conversation rates have decreased - something potentially broke or went wrong during the upgrade. An audit will help to find out where those issues have been introduced.

If you have started receiving a number of customer complaints that your online shop 'doesn't work' but can't trace the problems - as part of an audit we can work through where customers were running into problems to find issues or reproduce customer reported bugs with detailed steps and screenshots for your development team.

If you haven't thoroughly checked over your ecommerce site in a while - even if you haven't carried out any updates there are many other things that have been updated in that time, new web browser versions, new mobile devices, new operating systems - which can all potentially lead to issues.

Any of these examples are good reasons to conduct a full audit of your ecommerce website.
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Full ecommerce audits - what we cover

Our full ecommerce audits cover over 100 individual tests to comprehensively test the entire online shop from end to end. We have experience of testing many ecommerce platforms including Shopify, Magento, Woocommerce and more.

112

Bugs raised

2.81

Bugs Per Tester Hour (BPTH)

We test everything from the home page through to browsing and searching for products, viewing product details, adding products to the basket or cart and the checkout flow, both for guests and logged in users.

We'll carry out test payments, register test accounts, test shipping or delivery options and test that discount codes work correctly.

Any integrations with the likes of Klarna or ClearPay are also covered, as are different payment methods including Apple Pay, Google Pay and PayPal alongside credit and debit cards.

All of these tests will be carried out across all the major web browsers, including the latest mobile devices for iPhone, iPad and Android. We have a collection of over 60 real mobile devices with a variety of operating system versions so can tailor your audit to whichever browsers and devices are suitable.

As we test the functionality, browser and mobile compatibility we also highlight areas that might detract from the user's overall experience of using the site. Minor visual issues, typos, grammar mistakes, broken links or images, ambiguous wording on buttons, difficulty finding important information and similar problems can all accumulate to a lack of trust from a potential customer.

The above areas are not the limit of what we cover in a typical ecommerce audit, each project is different and contains individual functionality.

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Full Ecommerce Audits

Ecommerce Audit Deliverables

All of our ecommerce audits are carried out by our expert team of QA professionals.

We cover over 100 individual tests but use our test cases as a guide and minimum level for what we should cover.

Our deliverables for each ecommerce audit are:

We raise all bugs that we find in our Testing Manager bug tracking system. Accounts are created for anyone in your team that needs access. Alternatively, we can send the bugs directly to your bug tracking system.

We provide a report to you that details what testing we covered, what issues we found and a conclusion including details of any next steps.

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Ecommerce Audit Projects