We worked with Akkroo from early 2017 until their acquisition by Integrate in 2019. We were recommended to their Chief Product Officer, Andy Higgs, by another of our clients.
The initial problem that Akkroo faced was when they released updates to their iOS mobile app and Android equivalent, customers frequently encoutered problems capturing and syncing leads from the events they were attending or exhibiting at. To begin with, we carried out a regular test of common scenarios for the mobile app to ensure that the application was always available and able to sync leads with the web application. In addition to this regular testing, we carried out testing of specific projects and updates to the web application.
After some time, our involvement increased as we gained further knowledge of the platform and the team. There were still frequent problems with the mobile app immediately after release and we were able to recommend changes in processes and adopting a regression test plan to be carried out prior to every release. The regression testing immediately stopped the high priority issues escaping to production and enabled the app development team to concentrate on building features rather than investigating and fixing customer issues.
Further projects requiring our expertise kept coming - testing across the web application, new database and testing of a new API, plus moving the entire platform from Linode to AWS required a lot of testing and assistance with DevOps.
We tested revamped and rebranded iOS and Android applications, started joining sprint ceremonies, provided guidance on enabling QA to happen within sprints and continued to improve internal workflows and regression test suites. Another big increase in our responsibilites was that we started to manage the release process within Akkroo, document each release, make sure each release was fully tested and carry out post release testing.
We helped to champion QA within the wider Akkroo organisation and took that further once the acquisition by Integrate took place, by expanding our testing to more teams within the Events business and the wider Integrate company.
