Travel & Tourism

Testing award-winning booking experiences

The travel industry combines inspirational imagery of destinations, accommodation and experiences with the latest web tech placed on top of solid, easy to use and trustworthy booking systems.
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There is a great deal of testing required to make sure websites look the part across a multitude of browsers and mobile devices, whilst ensuring the latest tech improvements do improve the user's experience. When it comes to the point of booking, any problems or friction can easily be off-putting to intrepid travellers.
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Our experience ranges from testing entire backend booking systems powering a number of hotel websites and mobile apps, to testing a luxury award-winning villa rental website and a large number of hotels and hotel groups websites.
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Here are a few highlights of what we've tested:

Core hotel booking system with a high booking volume

Content management system specifically designed for hotels

WordPress and Umbraco frontend hotel websites

Luxury villa rental website with booking system and customer area

Mobile apps for iOS and Android to book hotel stays

Travel association websites for destinations including Vancouver, Calgary and Edmonton

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Extensive travel sector QA experience

Villa rental and hotel availability search

We've tested search systems for hotel room and villa rental availability, travel destinations, experiences and add-ons such as car rental. Searching for hotel room, villa or holiday cottage availability can be complex and requires thorough testing.

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Imagery, video and walkthroughs

Travel websites need to make good use of incredible imagery depicting destinations, experiences and villa or hotel accommodation. Testing image galleries, video, floorplans and resort, hotel or villa walkthroughs is vital to ensure all the image assets load and display correctly.

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Content management systems

Many hotel and holiday websites are built on a content management system including leading platforms such as WordPress, Umbraco and Sitecore. Many travel websites are built on a heavily customised CMS that includes availability and booking. We have considerable experience testing a range of different setups, either separate sites and mobile apps for hotel and booking or all together in one platform.

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From widgets to entire systems

However users interact with your brand, whether it is a booking widget or availability search through to the entire booking flow and post-booking upsells or customer care, the testing of each component is vital to make sure your users don't run into problems.

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