The Thinking Traveller Case Study

The Thinking Traveller

About The Thinking Traveller

The Thinking Traveller offers over 300 exclusive luxury villas to rent in Sicily, Puglia, Corsica and the Greek Islands, with local knowledge and personal service.

The Thinking Traveller Case Study

Project Details

Deciding on a major update and brand refresh across their website, exclusive online villa rental and travel escape experts, The Thinking Traveller, came to WebDepend for complete functionality and quality assurance testing. While addressing the site’s visual consistency, as well as its functionality and cross-device compatibility, we also ensured the updated site was fully tested and bug-free before launch.


Founded in 2002, The Thinking Traveller, celebrated as the Best Villa Rental Company In The World by Condé Nast for eight years in a row, has a selection of high-end rental houses, villas, and estates across the Mediterranean. Having partnered with WebDepend since 2016, they recognise the importance of next-level testing and QA across their website to reflect their exclusive offering.

In early 2023, The Thinking Traveller team approached us with news of a complete brand and website refresh. This project would involve significant updates and changes across the site, together with a completely new visual brand identity.


Our challenge involved many of the critical areas of the overall project, starting with the site’s design refresh. Once The Thinking Traveller’s design team finished the development work on the new site, we needed to test and check the new style against the signed-off designs to ensure the site build had visual consistency throughout.

We also needed to rigorously test and ensure the website worked as expected in every aspect, with full functionality across the standard web browsers, platforms, and mobile devices, for a smooth user experience. This process was crucial to the search and booking functionality.


As always, our approach to reporting bugs and visual design issues was comprehensive and detail-focused. With a strong existing relationship between us and The Thinking Traveller’s in-house development and design teams, we have a dynamic and thorough testing process.

Starting with the visual identity, we tested to ensure it was rolled out correctly across the site, identifying and raising bugs and issues with them through our Testing Manager bug tracking system. These updates were automatically sent to The Thinking Traveller's internal system to assign to the right developer.

With the bugs carefully documented, including detailed steps to reproduce them, screenshots, and an assigned severity level, we gave their developers all the information they needed to fix them. This automated integration between both our internal systems gave us a streamlined process for the developers to address and resolve all bug issues promptly before coming back to us for retesting prior to launch.


This successful collaboration between WebDepend and The Thinking Traveller resulted in the refreshed website launching in time for the new booking season of 2023. Our testing and QA processes not only ensured the visual consistency of the new branding and design but also complete, cross-platform functionality, giving customers an enhanced user experience across the site.

Meeting the project timelines, WebDepend went beyond client expectations and helped towards a seamless website transition. In demonstrating our commitment to quality testing and quality assurance services, The Thinking Traveller can begin a new phase of its ongoing success.

Testing Services

Testing Services
  • Retained Testing

Testing Types

Testing Types
  • Browser Testing
  • Functionality Testing
  • Mobile Testing
  • Regression Testing

What We Tested

What We Tested
  • Responsive Sites
  • Website Testing

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